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Fundserv Inc.: Application Support Specialist

Fundserv Inc.

C'est un Contrat job à Montreal, QC publiée le mars 31, 2021.

Fundserv is embarking on a multi-year, multi-million dollar technology transformation program that focuses on currency, resiliency, security and agility.

This ambitious transformation will completely redesign every façade of Fundserv’s platform.We follow the Agile methodology principles, the collaborative practices of DevSecOps and will be leveraging the latest technologies and tools, such as a hyper-converged infrastructure, software-defined network, cloud, containers and APIs, enabling Fundserv to serve the industry better, and adapt to this ever-changing technology and investment landscape.We are looking for an Application Support specialist to join our team.

The ideal candidate comes with knowledge of Fundserv, its standards, and its business processes, through work experience in the mutual fund industry, interacting with our applications.

You don’t have to come from a technical role or background: a strong work ethic, analytical skills, and the ability to learn quickly are of primary importance.

In this role, you will: Provide support on all core system software including web servers, application servers and middleware componentsAdminister the application jobs through the job schedulerProvide support to the infrastructure team during issue resolutionEnsure compliance with all operations policies and procedures (security and audit)Create/Review/Update procedural and support documentationSupport projects as required by attending meetings and executing tasksProvide project technical support during implementationEnsure high quality service deliveryUtilize a good working knowledge of Fundserv’s proprietary systems and processes to monitor, analyze, and interpret system notices to ensure all processes are working properly and that client files and responses are being delivered and received as per clients’ specifications.

Troubleshoot issues and implement requests by analyzing, coordinating, planning and organizing using experience in computer software programs & systems (e.G.

XML, UNIX, CRT, GUI tools) in order to provide resolutions that affectively address and resolve the issue, business or process requirements,Utilize discretion and judgment in troubleshooting, implementations, resolutions and escalation.Regularly recommend and provide solutions to for both internal and external requests and assist with implementation.Ensure that issues that have been assigned to the team for resolution are addressed in a timely manner by following-up with the team/individual that assigned the case and escalating where required in order to ensure that tickets/issues do not negatively affect or hinder day to day operations.Conduct further or initial troubleshooting in order to provide a resolution and if required escalate any issues that are not addressable by Applications to the appropriate department/individual and Management if required.Provide updates to the department and knowledge transfer on projectsProvide support for BCP strategies for Fundserv applications and update BCP procedures and documentation.Provide 24/7 support on a rotational basis.

Why YOU are the person we’re looking forUnderstanding of the Fundserv role within the mutual fund industryUnderstanding of the Fundserv Standards and business modelUnderstanding of the Fundserv core financial application a definitive plus.Post-Secondary Education or a combination of industry training and experienceDetail and process oriented, strong analytical and troubleshooting skillsStrong work ethic, teamwork, and communication skillsProficient in Microsoft Office Suite (Word, Excel, Outlook)You’ll be working with the following, so a basic understanding is nice to have but not required: Unix/Linuxsftp, IBM WebSphere and MQITILBenefits & Perks Fundserv provides a comprehensive benefits plan that includes the following: Health care spending accountRRSP with employer matchAnnual performance payFitness reimbursements Employee discount programCharitable donation matching Flexible hours & remote work options To better support our employees during Covid-19, we’ve expanded our benefits: Virtual social events including escape rooms, online trivia & gamesCorporate-wide mental health daysSubscription reimbursement for fitness, nutritional, and mental health apps