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Parkland Fuel Corporation: Applications Support Manager

Parkland Fuel Corporation

C'est un Contrat job à Montreal, QC publiée le mai 30, 2021.

The Applications Support Manager leads the Refinery IT applications team serving the Parkland Burnaby Refinery and related Supply business units.

This role has budget responsibility and leads a distributed team of application analysts providing operational support and on-going lifecycle management activities for a large profile of industry-specific applications in the Refinery IT portfolio.

You have strong interpersonal skills required to manage the team as well as relationships with other stakeholders including internal customers, vendors and other internal IT service providers.Although not a technical role itself, you have enough technical proficiency to be able to guide the team, engage vendors/service providers and take action on guidance provided by top level experts of a particular application or technology.

You are familiar with working in a Windows server environment and would be comfortable supporting business applications in this environment involving varying degrees of systems integration and architectural complexity.Key ResponsibilitiesAs the Applications Support Manager, you are responsible for a large number of industry-specific applications.

Your day involve any number of different activities likeLeading application technical teams in providing operational support à assist with work prioritization for the team; evaluating alternativesand trade-offs, making decisions, communicating with stakeholders.Monitoring service delivery and adjusting work prioritization and resourcing as necessary.Budget management including being an owner of the procure to pay processes for IT software and services for the refinery.Application life cycle management planning and execution.Managing vendor relationships including contracting for products and services.Managing relationships with other internal IT teams (e.G.

Corporate IT services, infrastructure services, security etc).Managing small projects.Assisting with managing project prioritization for the refinery IT project portfolio including resulting resource planning activities.Personnel management performance management, personnel development, succession planning for the team.IT management accountability for compliance requirements (C-SOX, audit), IT change advisory board, Operational Excellence stewardship (incl.

safety, loss prevention), IT security.Corporate initiatives guide Refinery IT resources to support corporate initiatives; communicate Parkland Corporation requirements.Ensuring the team maintains architectural artifacts.Ensuring project teams effectively complete transition to production operations processes when commissioning systems.Act as a participant in IT architectural reviews.Review IT operational processes and drive process improvement activities.Provide backup technical support coverage to the team.Occasional after-hours work providing best efforts operational support or during specific events (e.G.

refinery maintenance turnaround, IT incident).Represent Parkland Corporation IT in business committee, as necessary.Qualifications and SkillsBachelors degree in Management Information Systems, Computer Science or equivalent experience.Previous industry experience in downstream oil and gas with a preference for refining or other process safety sensitive environments is an asset.Minimum of 10 years of IT experience and 3 years in application support.Prior experience leading technical teams.Working knowledge of the use of Windows Server, Database servers (SQL Server, Oracle, PostGres), Web servers (IIS, Apache).

Familiarity with industrial control systems.Experience with vendor management, negotiation and contracting.Understanding enterprise architectural design principles, IT security design principles are an asset.ITIL Foundation Certification considered an asset.Familiarity with cloud architectures and particularly Amazon Web Services is an asset.Knowledge of C-SOX compliance requirements and managing IT custodian requirements to help fulfill IT audit.Project management certificate (i.E.

PMI CAPM or higher) is an asset.Interpersonal skills communication (verbal and written); conflict resolution.Organizational skills ability to plan and manage work activities, staffing.