POS Analyst

Fed IT, a recruitment firm specializing in recruitment for IT professions,
We operate on two types of recruitment: temporary and permanent.

We cover open positions in IT, development, decision-making, and
infrastructure. We are currently looking for a POS specialist in hybrid mode
for one of our clients located in the east of the island.

Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI,
Nous intervenons sur deux types de recrutement : temporaires et permanents.

Nous couvrons les postes ouverts les métiers de l’informatique, développement, décisionnel et
infrastructure. Nous sommes présentement à la recherche d’un spécialiste POS en mode hybride
pour un de nos clients situé dans l’est de l’île.

* Gather, document and understand business requirements;
* Write development requests to suppliers;
* Establish project plans and development of new features;
* Draft test plans and cases for quality assurance and user testing;
* Ensure the relationship with suppliers for new development requests and
defects in software or hardware as well as ensuring follow-up;
* Provide support to the call center for undocumented issues related to points
sales;
* Document, develop, test and fix problems, defects and improvements;
* Implement new hardware and software at store level;
* Participate in testing and validation activities to support releases and improvements
* Level 3 support for the POS Helpdesk;
* Update and provide documentation for the call center knowledge base;
* Participate in the development of norms, standards, and procedures of the department;
* Provide quality products and services respecting the standards and procedures in place;
* Be available on call (as needed)

* Diploma in computer science or equivalent training;
* 2-3 years of experience in a functional analyst position;
* 2-3 years of experience in the retail industry;
* Experience in problem analysis, identifying and documenting root causes;
* Experience in analyzing log files and data for troubleshooting and development purposes;
* Experience in analysis and development of systems within the Retail Point of Sales application;
* Experience with POS hardware including PCs, display keyboards, printers, scanners, monitors, etc.
* Experience with point of sale software (SAP-POS)
* Good understanding of Windows;
* Good knowledge of point-of-sale systems and operating systems;
* Ability to manage several files simultaneously;
* Strong oral and written communication skills;
* Orientation towards customer service;
* Bilingualism (French and English)