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Bilingual Lead Coordinator – Remote opportunity

Société Financière Manuvie

C'est un Contrat job à Montreal, QC publiée le mai 27, 2021.

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Mortgage Lead Coordinator facilitates the pre-sale of Manulife Bank’s mortgage solutions by first understanding client request and overall client need.  Mortgage Lead Coordinators are responsible for qualifying leads received via web leads, contact centres or referrals from advisors.  Follow-up occurs by telephone, email or chat to thoroughly understand lending needs and provide information about and promote our mortgage solutions.  Files are then forwarded to Mortgage Specialists (MS) who will take the client through the rest of the sales application (fulfillment) process.  Leads are tracked in and reported through our CRM tool (Salesforce.com). The Mortgage Lead Coordinator will be responsible for achieving defined targets relating to the successful distribution of mortgage deals. The position requires occasional travel for training, meetings, and regional events.

Job Responsibilities:

  • Ability to balance multiple priorities while maintaining a high degree of accuracy and attention to detail
  • Able to cultivate strong relationships with internal partners
  • Has strong time management skills and the ability to multi-task
  • Demonstrates effective communication, organization and collaboration
  • Takes initiative, is a positive influence and thrives in a fast-paced work environment – a fast learner and self-starter with a strong desire to win
  • Is flexible and able to adapt to change, including changing priorities and tight deadlines
  • Has strong problem-solving, and analytical skills; ability to investigate problems without supervision
  • Is results driven and team oriented
  • Ability to learn new technologies quickly
  • Coachable: Being receptive to feedback, willing to learn, embracing continuous improvement

Education, Experience & Skills:

  • College or University degree in a related field
  • Minimum 2 years experience in the banking and mortgage brokerage industry
  • Strong understanding of mortgage underwriting
  • Experience with Salesforce.com is preferred
  • Familiarity with Microsoft Office, including intermediate level of expertise using Excel
  • French language an asset

#M-CA-IN-CM

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

 

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.